Frequently Asked Questions
Clear answers about free accounts, privacy, safety and the platonic public-activity model.
Account
2 questions
Is creating an InstaMate account free?
Yes. Account registration and basic profile creation are free. Optional paid subscriptions may unlock premium entitlements later.
Is InstaMate only for adults?
Yes. InstaMate is strictly 18+. Date of birth and policy acceptance are enforced during onboarding.
Payments
1 question
Why can app subscriptions use different payment systems?
Digital subscriptions must follow the applicable Android and iOS store billing rules, while eligible website and real-world service payments can use supported web payment providers.
Privacy
2 questions
Can another user see my mobile number?
No. The product requirement is that phone numbers are never displayed to another user.
Does nearby discovery reveal my exact GPS?
No. Nearby and map discovery are designed to return approximate distance or fuzzy area-level location, not another user’s raw coordinates.
Safety
2 questions
Is InstaMate a dating or escort platform?
No. InstaMate is a strictly platonic public-activity platform. Sexual services, escort activity, compensated romance and private-room companionship are prohibited.
Does InstaMate replace emergency services?
No. Safety features are coordination tools and must never be presented as police, medical, emergency or professional security services.
Support
1 question
How do I contact support?
Use the website Contact page. It creates a support ticket for authorized administrators without requiring you to share passwords, OTPs or payment credentials.
Account questions
Find answers about profiles, sign-in and account settings.
Activity help
Learn how plans, activities and connections work.
Safety information
Understand privacy, reporting and safer interactions.
Support
Still have a question? Contact the InstaMate team.